Returns & Refunds
For hygiene and safety, opened intimate products may not be eligible for return. Contact us about damaged, incorrect, or unused items — every request is reviewed individually via WhatsApp.
Hygiene-First Policy
Every request reviewed individually
Easy Pickup
Arranged via WhatsApp
Refunds
5–10 business days
WhatsApp Support
Returns arranged via WhatsApp
Our Return Policy
We want you to be completely satisfied with your purchase
Eligible for Return
- Items assessed as eligible after our hygiene review
- Defective or damaged products
- Wrong items shipped
- Unopened items in original sealed packaging
Not Eligible for Return
- Opened or used intimate products (for hygiene and safety)
- Items that have been opened or used
- Items without original packaging
How to Return an Item
Follow these simple steps to process your return
Message Us on WhatsApp
Send us your order number, photos, and the reason for the return on WhatsApp. Contact details are on the contact page.
We Review and Confirm
We review your request against our hygiene policy. If it is approved, we confirm the resolution with you on WhatsApp before anything is picked up.
Courier Pickup
We arrange pickup from your address. Any applicable pickup fee is confirmed with you on WhatsApp before collection — no surprise charges.
Receive Your Refund
After we receive and inspect the item, your refund is completed within 5–10 business days — in cash or by bank transfer, as agreed with you on WhatsApp.
Refund Methods
Choose how you'd like to receive your refund
Cash Refund
Paid in cash at pickup, as agreed with you via WhatsApp
Bank Transfer
Transferred to your account after we inspect the return
Replacement
Replacement for defective or wrong items
Special Return Cases
How we handle different return scenarios
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We'll arrange a return pickup and send a replacement or refund, confirmed with you on WhatsApp.
- Take photos of the damage
- Report within 48 hours of delivery
- Return shipping arranged for you
Wrong Item Shipped
If we shipped the wrong item, we apologize! We'll send the correct item immediately and arrange return pickup for the wrong item.
- Priority replacement shipping
- No cost to you
- Keep the wrong item until pickup
Return FAQs
Common questions about returns and refunds
Need Help with a Return?
Our customer support team is here to assist you with any return questions or concerns.